Chatbots in 2026: What can we achieve?

Everyone uses Claude and GPT, but do we still like chatbots on websites?

In this talk for AI Open House, Ben Zahler discusses that we want Conversational UIs instead of Chatbots. While we chat with the "system", it must feel like an application rather than a chatbot.

Key Concepts

  • we want a Conversational UI that feels like a reliable application
  • we can achieve a guaranteed separation of user data with an agentl and a tools/MCP layer.
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